Refund policy

Return and Refund Policy
Last Updated: [2026Month 10Day, 11Year]

1. Standard Return Window

We offer a standard 14-day return window beginning on the date your order is delivered.

To request a standard return, please contact us within 14 days after delivery.

This policy does not restrict any additional cancellation, return, refund, warranty, or other rights required by applicable law.

2. Return Eligibility

For a standard change-of-mind return, products should be unused, in their original condition, and returned with original packaging, tags, and accessories where provided.

Please include your order number or other reasonable proof of purchase.

These conditions will not be applied to deny a remedy where applicable law requires a different outcome, including for defective, damaged, misdescribed, or incorrectly supplied products.

3. How to Request a Return

Email dolivod841@outlook.com with:

Your order number.

The item you wish to return.

The reason for the return.

Photographs, if the item arrived damaged or defective.

We will provide return instructions and confirm the applicable return address where the return is eligible.

Please do not send items to the original shipping address unless we have confirmed that it is the correct return address.

4. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated at checkout or agreed in writing.

For defective, damaged, incorrect, or misdescribed products, we will provide the remedies and cover return or other costs where required by applicable law.

5. Refund Processing

Once we receive and inspect a returned item, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method, subject to applicable law and payment provider processing times.

Where a refund is legally required, it will be issued within the applicable legal timeframe.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact dolivod841@outlook.com with your order number and photographs, if available.

We will assess the issue and provide the remedy required by applicable law, which may include a refund, replacement, or another appropriate resolution.

7. Return Exclusions

Any product-specific return exclusions will be disclosed before purchase and applied only to the extent permitted by applicable law.

No exclusion in this policy removes mandatory rights concerning defective, misdescribed, or incorrectly supplied goods.

8. Order Cancellations

If you wish to cancel an order before shipment, contact us as soon as possible. We will make reasonable efforts to stop the shipment where possible.

If the order has already shipped, the standard return process may apply, subject to applicable statutory rights.

9. Contact

Email: dolivod841@outlook.com

Return Address: [Futian Subdistrict, Futian District, Shenzhen City, Guangdong Province, China]